Terms of Service
These Terms of Service govern your use of the Datlas document intelligence platform. By accessing our services, you agree to be bound by these terms under European law.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025 | Governing Law: Netherlands | Jurisdiction: Courts of Amsterdam
Service Agreement Overview
Clear commitments and expectations for using Datlas document intelligence services.
Service Availability
Guaranteed service availability with monthly uptime credits
Includes:
Data Processing
All document processing follows strict European data protection standards
Includes:
Security Standards
Enterprise-grade security with continuous monitoring and assessment
Includes:
Support Services
Technical support during European business hours with escalation procedures
Includes:
Usage Rights & Restrictions
Your rights to use the platform and the limitations that apply to ensure fair use and security.
Platform Access
Permitted Scope:
Full access to contracted features and APIs
Restrictions:
Subject to usage limits in your plan
Document Processing
Permitted Scope:
Process documents according to contracted volumes
Restrictions:
For legitimate business purposes only
API Integration
Permitted Scope:
Integrate with your systems using our APIs
Restrictions:
Rate limits and authentication required
Data Export
Permitted Scope:
Export your processed data at any time
Restrictions:
In standard formats provided
Prohibited Uses
To maintain platform security and legal compliance, the following uses are strictly prohibited.
Violation Consequences
Violation of prohibited uses may result in immediate account suspension, termination of service, and potential legal action. We reserve the right to investigate and take appropriate action for any suspected violations.
Payment & Billing Terms
Payment Schedule
Subscription fees are billed monthly or annually in advance. Usage-based charges are billed monthly in arrears.
Accepted Payment Methods
Late Payment
Late payments incur a 1.5% monthly service charge. Services may be suspended after 15 days past due.
EU Tax Compliance
VAT Treatment
VAT charged according to customer location and business status. Valid EU VAT numbers receive reverse charge treatment.
Invoice Requirements
All invoices comply with EU digital invoicing directives and include required tax information.
Currency
All prices in EUR. Other currencies available for Enterprise customers with prior arrangement.
Service Termination
Clear procedures and timelines for service termination, ensuring fair treatment and data protection throughout the process.
Voluntary Termination
Notice Period
30 days written notice
Data Handling
Data export available for 90 days
Financial Terms
Pro-rated refund of unused prepaid amounts
Breach of Terms
Notice Period
7 days to cure material breach
Data Handling
Immediate access suspension, data retention per DPA
Financial Terms
No refund for terminated accounts
Non-Payment
Notice Period
15 days grace period after due date
Data Handling
Account suspension, data retained for 30 days
Financial Terms
Payment of all outstanding amounts required
Service Discontinuation
Notice Period
180 days advance notice
Data Handling
Migration assistance provided
Financial Terms
Full refund of unused prepaid amounts
Legal Framework
These terms are governed by Dutch law and subject to the exclusive jurisdiction of the courts of Amsterdam, Netherlands.
Governing Law
Dutch law excluding conflict of laws principles
Dispute Resolution
Mediation before litigation, courts of Amsterdam
Contract Language
English version controls, translations for reference
Questions about these terms? Contact our legal team for clarification.