Support Center

Get the help you need to succeed with Datlas. From quick answers to expert guidance, we're here to support your document intelligence journey.

How Can We Help?

Choose the support channel that works best for your needs. All channels are staffed by knowledgeable support specialists.

Help Center

Self-service knowledge base with guides and FAQs

Availability:

24/7

Response Time:

Immediate

Best For:

Common questions, setup guides, troubleshooting

Features:

Searchable knowledge base

Step-by-step guides

Video tutorials

FAQ sections

Support Tickets

Submit detailed support requests with file attachments

Availability:

Business hours (CET)

Response Time:

< 4 hours

Best For:

Technical issues, account problems, feature requests

Features:

File attachments

Priority levels

Status tracking

Expert assignment

Live Chat

Real-time chat with support agents for immediate help

Availability:

9 AM - 6 PM CET

Response Time:

< 2 minutes

Best For:

Quick questions, account access, urgent issues

Features:

Instant connection

Screen sharing

Session transcripts

Escalation options

Phone Support

Direct phone support for Enterprise customers

Availability:

9 AM - 6 PM CET

Response Time:

Immediate

Best For:

Complex issues, implementation guidance, escalations

Features:

Dedicated support line

Expert consultations

Conference calls

Emergency hotline

Support Plans

Different levels of support to match your plan and needs. All plans include access to our comprehensive help center.

Standard Support

Included with all paid plans

SLA:

99% availability

Cost:Included

Help center access

Email support tickets

Community forum access

Response within 24 hours

Basic implementation guidance

Priority Support

Enhanced support for Business plans

SLA:

99.5% availability

Cost:Included with Business+

All Standard features

Live chat support

Priority queue processing

Response within 4 hours

Advanced troubleshooting

Integration assistance

Enterprise Support

Dedicated support for Enterprise customers

SLA:

99.9% availability

Cost:Custom pricing

All Priority features

Phone support access

Dedicated account manager

Response within 1 hour

Custom implementation support

24/7 emergency hotline

Common Questions

Quick answers to the most frequently asked questions. Can't find what you're looking for? Use our search or contact support.

Getting Started

How do I get my first API key?

setup

What file formats are supported?

technical

How do I test document processing?

integration

What are the rate limits?

technical

Integration

How do I handle webhook failures?

technical

SDK authentication not working

troubleshooting

How to implement error handling?

integration

Batch processing best practices

optimization

Account & Billing

How to upgrade my plan?

account

Understanding usage metrics

billing

How to add team members?

account

Billing invoice questions

billing

Compliance & Security

GDPR compliance questions

compliance

Security certification details

security

Data processing locations

compliance

Audit log access

security

Community & Resources

Connect with other developers, share knowledge, and stay updated with the latest features and best practices.

Developer Community

Join discussions with other developers using Datlas

Size:

2,500+ members

Activity:

Very Active

Features:

Technical discussions

Code sharing

Best practices

Feature announcements

GitHub Repository

Open source examples and community contributions

Size:

850+ stars

Activity:

Regular updates

Features:

Code examples

Issue tracking

Sample applications

Integration guides

Video Library

Tutorial videos and webinar recordings

Size:

45+ videos

Activity:

Weekly updates

Features:

Setup tutorials

Feature demos

Best practices

Customer stories

Professional Services

Need more than standard support? Our professional services team can help with complex implementations and custom solutions.

Implementation Consulting

Duration: 2-4 weeks

Expert guidance for complex integrations and custom workflows

Includes:

Architecture review

Implementation plan

Code review

Go-live support

Custom Development

Duration: 4-12 weeks

Custom connectors and integrations built by our team

Includes:

Custom connectors

API extensions

Workflow automation

Testing & deployment

Training & Workshops

Duration: 1-2 days

On-site or virtual training for your development team

Includes:

Platform training

Best practices workshop

Implementation guidance

Q&A sessions

Still Need Help?

Can't find the answer you're looking for? Our support team is standing by to help you resolve any issues and get the most out of Datlas.

Start a Conversation

Connect with our support team via chat, email, or phone

Schedule Expert Consultation

Book a call with our implementation experts for guidance

Emergency support available 24/7 for Enterprise customers | General support: Monday-Friday, 9 AM - 6 PM CET